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Heroin Addiction Hotline

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Heroin is highly addictive, making it incredibly challenging for heavy users to overcome addiction without professional treatment. Unfortunately, many people have few resources or means of support available to them, and they aren’t sure where to turn in times of need. Calling a heroin addiction hotline can be a potentially life-saving resource. A heroin helpline can provide support, access to local resources, and additional information on drug addiction and recovery.

In 2016, the National Survey on Drug Use and Health found that about 475,000 people aged 12 or older were current heroin users, and about 626,000 people aged 12 and older had a heroin use disorder, or addiction. Despite the dangers of overdose, addiction, and serious medical complications, the number of heroin users in the U.S. has increased in recent years. The percentage of current heroin users aged 12 or older in 2016 was higher than in most years between 2002 and 2013. But it was in line with the percentages in 2014 and 2015.1

If you or someone you love is struggling with heroin addiction, consider calling a heroin hotline today. You can also contact our recovery helpline for more heroin treatment information and assistance in finding the right rehabilitation resources by calling 1-888-496-8059 Who Answers?.
Drug addiction helplines should not be used in emergency situations. If you or a loved one is exhibiting any signs or symptoms of a heroin overdose, call 911 immediately for emergency medical assistance.

Should I Call a Heroin Helpline?

Because people often feel shame, regret, and fear surrounding addiction, they may be hesitant to seek any kind of help or support for themselves or their loved ones. Calling a heroin addiction helpline is a free and confidential way to speak with someone who is knowledgeable about the treatment options for heroin addiction and other forms of substance abuse. All drug addiction hotlines are private and confidential. You are not required to give any personal information.

Addiction is a disease that often can’t be overcome without professional help. Yet when it comes to heroin rehab, one size does not fit all – different treatment options speak to the needs of certain individuals.

If you or a loved one is suffering from heroin addiction, you should consider calling a heroin addiction helpline. Some benefits include:

  • It’s a simple, non-threatening way to learn more information and find support for heroin addiction that you can accomplish from the comfort of your own home.
  • Most drug addiction helplines are toll-free, so you don’t have to worry about any long-distance charges.
  • You can learn the signs and symptoms of heroin addiction, dependence, and withdrawal.
  • Recovery support specialists can provide you with a wealth of information on the variety of detox and treatment options available for those suffering from heroin addiction and dependence.
  • Heroin hotlines can typically provide you with referrals to local treatment centers, support groups, and other valuable resources in the area.
  • Drug addiction helplines may be able to discuss the costs of rehab and link you to resources to help you finance treatment.
  • You’ll have an opportunity to ask questions about heroin addiction and what happens before, during, and after rehab.

What Questions Should I Ask?

woman on computer uses her cell phone to call and ask questions
The purpose of drug addiction hotlines is to provide information and resources to the caller. Calling a heroin helpline is your chance to ask any questions you may have about heroin addiction and how to treat it. You may want to consider having a list of questions written down on paper.

Some questions to consider asking when you call a heroin addiction hotline include:

  • How do I know when I need treatment?
  • Do I need to go to detox? What happens there?
  • What types of treatment programs are available near me?
  • What happens in treatment?
  • What are the biggest differences between inpatient and outpatient treatment? How do I know which is best for me?
  • How long will I have to be in treatment?
  • Can my loved ones or friends come visit me if I stay in an inpatient center?
  • How much does treatment cost? Will insurance cover it?
  • What types of therapy are used at addiction treatment centers?
  • What are the next steps I should take to seek treatment?
  • What happens if I relapse?

Heroin hotlines are not just for those suffering from heroin addiction. If you have a loved one who needs help, heroin hotlines can be a valuable source of information for how to help your loved one overcome addiction. Some questions to ask if you are calling for a loved one include:

  • What are the signs and symptoms of heroin addiction?
  • What should I do if I think my loved one needs addiction treatment and/or detox?
  • What resources are available for family members of people with heroin addiction?
  • How do I know when it’s appropriate to stage an intervention? Is there professional support for this?
  • What are the signs and symptoms of a heroin overdose?
  • What should I do in case of emergency/overdose?
  • How do I talk to my loved one about their addiction without causing a confrontation?
  • Where can I find information about treatment centers and support groups in my area?
To learn more about heroin addiction and treatment, contact our recovery support hotline at 1-888-496-8059 Who Answers?.

Drug Information

There are national drug addiction hotlines available that provide 24/7 information and resources to those who want to learn more about heroin use and addiction:

  • Substance Abuse and Mental Health Services Administration (SAMHSA): SAMHSA provides a national, toll-free helpline called The Treatment Referral Routing Service at 800-662-HELP (4357). This hotline is available 24/7, 365 days a year to provide information, resource referrals, and free publications to individuals and family members of those suffering from substance abuse or mental health disorders.
  • National Council on Alcoholism and Drug Dependence (NCADD): NCADD is a national resource for those seeking help, guidance, and information for themselves or others who may be struggling with alcoholism and/or drug dependence. Their 24/7 Hope Line at 1-800-NCA-CALL (622-2255) provides affiliate referrals and information. 

Additional Heroin Addiction and Rehab Helplines

Other hotlines that individuals and family members of those struggling with heroin addiction may want to consider calling include:

  • Alcohol and Drug Help Line (206-722-3700): This 24/7 treatment referral line can help link people to professional treatment centers across the country. However, the phone number is not toll-free, so consider your long-distance policy before you make the call.
  • Partnership for Drug-Free Kids (855-DRUG-FREE or 378-4373): This online resource and hotline is for parents struggling with a child drug’s use. Staffed by master’s-level counselors, the hotline is open Monday–Friday, 9:00 a.m.–5:00 p.m., Eastern time.
  • National Suicide Prevention Lifeline (1-888-496-8059 Who Answers?): The National Suicide Prevention Lifeline is a toll-free, confidential, 24/7 support helpline to provide prevention and crisis resources for individuals and loved ones in emotional distress or at risk of suicide.
  • Boys Town National Hotline (1-888-496-8059 Who Answers?): This 24/7 toll-free hotline is staffed by trained Boys Town counselors who provide counseling and parenting advice to callers.
  • Covenant House Nineline (1-888-496-8059 Who Answers?): Covenant House Nineline is a teen hotline that provides youth and parents with information, referrals, and crisis intervention. The hotline is free and confidential, but hours are limited to 1:00 p.m.–5:00 p.m. EST daily.
  • National Alliance on Mental Illness (800-950-NAMI or 950-6264): The NAMI Helpline provides answers to questions on mental health issues, referrals for treatment and support groups, and other information and resources related to mental illness. The helpline is open Monday–Friday 10:00 a.m.–6 p.m. EST.


  1. Substance Abuse and Mental Health Services Administration. (2017). Key Substance Use and Mental Health Indicators in the United States: Results from the 2016 National Survey on Drug Use and Health.

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