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Heroin Addiction Hotline

Heroin is highly addictive, making it incredibly challenging for heavy users to overcome addiction without professional guidance and medication-assisted treatment.1

Unfortunately, many people with heroin addiction are unaware of the resources or means of support available to them and aren’t sure where to turn in times of need. Calling a heroin addiction hotline can be a potentially life-saving resource once addiction has spiraled out of control.2 

A heroin addiction hotline can provide private and confidential support, access to local resources, and additional information on drug addiction and recovery to treatment-seeking individuals and those who wish to help them start treatment.3

Heroin hotline: 24/7 contact number

What Is a Heroin Hotline? 

A heroin hotline is a specialized hotline for individuals struggling with and wishing to overcome addiction to heroin and achieve lasting recovery. These hotlines are also available to friends and family members of individuals facing substance use disorders.4

Many heroin hotlines are available 24/7. Hotline support representatives offer free and confidential guidance. In the majority of cases, calling the heroin hotline contact number is toll-free as well.3

If you or someone you love is struggling with heroin addiction, consider calling a heroin hotline today. You can also contact our recovery helpline for more heroin treatment information and assistance in finding the right rehabilitation resources by calling 1-888-496-8059 Who Answers?.

Drug addiction helplines are not heroin overdose hotlines and should not be used in emergency situations. If you or a loved one is exhibiting any signs or symptoms of a heroin overdose, call 911 immediately for emergency medical assistance.

Should I Call a Heroin Help Hotline?

People often feel shame, regret, and fear surrounding addiction and may be hesitant to seek any kind of help or support for themselves or their loved ones. Calling a heroin addiction hotline is a free and confidential way to speak with someone who is knowledgeable about the treatment options for heroin addiction and other forms of substance abuse.3 

While individuals who call a heroin addiction hotline or other drug addiction hotlines are not required to give any personal information they do not feel comfortable sharing, opioid withdrawal and addiction hotline support representatives may need to ask callers personal questions to get a better understanding of their situation and make recommendations accordingly.5

Addiction can be difficult to overcome without professional help, and reaching out for help can be just as difficult, partly due to social stigma against persons with an addiction.6 But heroin addiction hotlines can be a part of the solution.

When it comes to heroin rehab, one size does not fit all – different treatment options speak to the needs of certain individuals. Hotline support representatives will recommend a tailored solution for you or your loved one based on your confidential conversation.

If you or a loved one is suffering from heroin addiction, you should consider calling a heroin addiction hotline.

Benefits of Calling a Heroin Addiction Hotline

  • It is a simple, non-threatening way to learn more information and find support for heroin addiction available to you from the comfort of your own home, without obligations.3
  • Most drug addiction hotlines are available 24/7 and toll-free, so you don’t have to worry about any long-distance charges.7
  • You can learn about the signs and symptoms of heroin addiction, dependence, and withdrawal in a private and convenient way.
  • Hotline representatives can provide you with a wealth of information on the variety of safe detoxification and treatment options available for those suffering from heroin addiction and dependence.
  • Heroin hotlines can typically provide you with recommendations for local treatment centers, support groups, and other valuable resources in the area.
  • You’ll have an opportunity to ask questions about heroin addiction in a safe and secure environment and find out what happens before, during, and after rehab.8
  • Drug addiction helplines may be able to discuss the costs of rehab, check your coverage and link you to resources to help you finance treatment.9

What Questions Should I Ask?

woman on computer uses her cell phone to call and ask questions
The purpose of drug addiction hotlines is to provide information and resources to the caller.3 Calling a heroin hotline is your chance to ask any questions you may have about heroin addiction and how to treat it.10 You may want to consider having a list of questions written down on paper.

Questions to Consider Asking a Heroin Addiction Hotline

When you call a hotline, you can expect to find answers to a long list of questions, for instance:10

  • How do I know when I need treatment?
  • Do I need to go to detox? What happens there?
  • What types of treatment programs are available near me?
  • What happens in treatment?
  • What are the biggest differences between inpatient and outpatient treatment? How do I know which is best for me?
  • How long will I have to be in treatment?
  • Can my loved ones or friends come visit me if I stay in an inpatient center?
  • How much does treatment cost? Will insurance cover it?
  • What types of therapy are used at addiction treatment centers?
  • What are the next steps I should take to seek treatment?
  • What happens if I relapse?

Heroin hotlines are not just for those suffering from heroin addiction. If you have a loved one who needs help addiction, heroin hotlines can be a valuable source of information for how to help your loved one seek treatment to overcome addiction. Some questions to ask if you are calling for a loved one include:

To learn more about heroin addiction and treatment, contact our heroin addiction hotline at 1-888-496-8059 Who Answers?

Drug Information

Despite the dangers of addiction and serious medical complications, the number of heroin users in the U.S. has increased in recent years.1

There are national drug addiction hotlines available that provide 24/7 information and resources to those who want to learn more about heroin use and addiction:

  • Substance Abuse and Mental Health Services Administration (SAMHSA): SAMHSA provides a national, toll-free helpline called The Treatment Referral Routing Service at 800-662-HELP (4357).2 This hotline is available 24/7, 365 days a year to provide information, resource referrals, and free publications to individuals and family members of those suffering from substance abuse or mental health disorders.
  • Facing Addiction with the National Council on Alcoholism and Drug Dependence (NCADD): Facing Addiction with NCADD is a national resource for those seeking help, guidance, and information for themselves or others who may be struggling with alcoholism and/or drug dependence.16 Their 24/7 Hope Line at 1-800-NCA-CALL (622-2255) provides affiliate referrals and information. 

Additional Heroin Addiction Hotline Numbers 

Other heroin hotlines that individuals and family members of those struggling with heroin addiction may want to consider calling include:

  • Alcohol and Drug Help Line (206-722-3700): This 24/7 treatment referral line can help link people to professional treatment centers across the country.17 However, the phone number is not toll-free, so consider your long-distance policy before you make the call.
  • Partnership to End Addiction (855-DRUG-FREE or 378-4373): This online resource and hotline is for parents struggling with a child drug’s use.18 Staffed by master’s-level counselors, the hotline is open Monday–Friday, 9:00 a.m.–5:00 p.m., Eastern time.
  • National Suicide Prevention Lifeline (1-888-496-8059 Who Answers? Who Answers?): The National Suicide Prevention Lifeline is a toll-free, confidential, 24/7 support helpline to provide prevention and crisis resources for individuals and loved ones in emotional distress or at risk of suicide.19
  • Boys Town National Hotline (1-888-496-8059 Who Answers? Who Answers?): This 24/7 toll-free hotline is staffed by trained Boys Town counselors who provide counseling and parenting advice to callers.20
  • Covenant House Nineline (1-888-496-8059 Who Answers? Who Answers?): Covenant House Nineline is a teen hotline that provides youth and parents with information, referrals, and crisis intervention. The hotline is free and confidential, but hours are limited to 1:00 p.m.–5:00 p.m. EST daily.21
  • National Alliance on Mental Illness (800-950-NAMI or 950-6264): The NAMI Helpline provides answers to questions on mental health issues, referrals for treatment and support groups, and other information and resources related to mental illness.22 The helpline is open Monday–Friday 10:00 a.m.–6 p.m. EST.

Frequently Asked Questions

Why Should I Call a Heroin Hotline?

Reaching out to a heroin hotline available non-stop could be a quick and simple step in the right direction which could set the wheels in motion for a healthy, drug-free way of life for you and your loved ones. Admission navigators at a heroin hotline can help you or your loved one gather information about addiction and present you with safe treatment options.5

Namely, hotline support representatives strive to match the approach to treatment to one’s individual needs.4 This way, they help an individual struggling with addiction find an adequate level of care based on the severity of their condition. However, for that to happen, treatment-seeking individuals or their loved ones need to take the first step, and calling a heroin hotline is just that.

Is the Conversation Confidential?

Their goal of the conversation is to make individuals feel comfortable to ask questions, express concerns and share information openly.10 Admission navigators strive to build a safe environment for treatment-seeking individuals which would enable them to recommend an appropriate course of action based on the individual’s needs.4 Your conversation with the admission navigator at a heroin hotline will therefore be completely private and confidential.

What Will We Talk About When I Call the Heroin Hotline?

The admission navigator will ask you specific questions so as to gather sufficient information to recommend a tailored treatment plan. Your admission navigator may ask you questions such as:5

  • How much heroin are you using?
  • How long have you been using?
  • Do you have any medical/mental health problems?

To start living a life of sobriety, treatment-seeking individuals who wish to overcome their addiction to heroin require a comprehensive treatment plan. The process starts with pre-screening conducted by hotline support representatives. It is important that the plan is based on a thorough insight in the event that co-occurring disorders are present, so as to treat the whole person and not just their addiction to heroin.5

Feel free to be candid with the navigator so that they can better assist you and present you with available options.8 They can help you decide what type of treatment is best for you. 

Is Calling a Heroin Hotline a Good Way to Start Treatment?

Calling a heroin hotline can help you make a concrete plan for the future. By answering questions relevant to your unique situation, the admission navigator will listen to your story and gather the required information to present the best treatment options for you. 

It is when you think that the situation is hopeless that you need a supportive individual to show you a way out. As the first step toward potentially life-saving rehabilitation, heroin hotlines and various other substance abuse and opioid addiction hotlines can help individuals struggling with addiction turn things around and have a fresh start.

In addition to the questions mentioned previously, you can also ask the following questions:

  • How does the program work?
  • Does the program provide detox?
  • How much will treatment cost?
  • What type of payment options does AAC offer?
  • What insurance plans does AAC accept?

The Process at American Addiction Centers

AAC has a simple admission process that starts with a call to the hotline for a no-obligation conversation. This is followed by pre-screening designed to give the support representative on the other end insight into your mental state, physical limitations, and any medical preconditions.

Based on this information, you will receive a personalized treatment recommendation for review. Your admission navigator will answer your questions to help you gain a more thorough understanding of the process, as well as discuss your insurance coverage and other payment options.

If you agree to the plan, the navigator will proceed to schedule your admission and provide guidance and further assistance. Upon admission, you will undergo a final medical screening. Once you get settled, your treatment can start.

Let’s verify your coverage for treatment at an American Addiction Centers location. Your information is always confidential.


  1. Substance Abuse and Mental Health Services Administration. (2017). Key Substance Use and Mental Health Indicators in the United States: Results from the 2016 National Survey on Drug Use and Health.
  2. Substance Abuse and Mental Health Services Administration. (2020). SAMHSA’s National Helpline.
  3. National Institute on Alcohol Abuse. (2020). Resources.
  4. National Institute on Alcohol Abuse. (2021). Where can family members go for information on treatment options?
  5. National Institute on Alcohol Abuse. (2019). How to Recognize a Substance Use Disorder.
  6. National Institute on Alcohol Abuse. (2020). Addressing the Stigma that Surrounds Addiction.
  7. Substance Abuse and Mental Health Services Administration. (2020). Center for Substance Abuse Treatment.
  8. National Institute on Alcohol Abuse. (2020). Treatment Information
  9. National Institute on Alcohol Abuse. (2020). Cost and Privacy Issues.
  10. National Institute on Alcohol Abuse. (2020). Frequently Asked Questions.
  11. National Institute on Drug Abuse. (2019). Support Groups.
  12. Centers for Disease Control and Prevention. (2020). Heroin
  13. National Institute on Alcohol Abuse. (2020). Opioid Overdose Reversal with Naloxone (Narcan, Evzio)
  14. Substance Abuse and Mental Health Services Administration. (2012). TIP 34: Brief Interventions and Brief Therapies for Substance Abuse
  15. National Institute on Drug Abuse. (2020). Where do 12-step or self-help programs fit into drug addiction treatment?
  16. Facing Addiction with National Council on Alcoholism and Drug Dependence (NCADD). (2020). National Council on Alcoholism and Drug Dependence (NCADD).
  17. Alcohol and Drug Help Line. (2013). Alcohol and Drug Help Line.
  18. Partnership to End Addiction. (2020). Get One-on-One Help to Address Your Child’s Substance Use.
  19. National Suicide Prevention Lifeline. (2020). National Suicide Prevention Lifeline.
  20. Boys Town. (2020). Boys Town National Hotline.
  21. Covenant House. (2021). Covenant House Nineline
  22. National Alliance on Mental Illness. (2021). National Alliance on Mental Illness Home Page.
  23. National Institute on Alcohol Abuse. (2020). How To Recognize a Substance Use Disorder.

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